DEPARTMENT: Sales & Events
REPORTS TO: Hospitality Sales Manager / Commercial Events Manager
LOCATION: cinch Stadium at Franklin’s Gardens
OVERVIEW:
Northampton Saints are offering the opportunity for a university student to gain experience within our Sales & Event department during their placement year. The successful applicant will be responsible for the creation, management and delivery of all systems and process related to Sales & Events from September 2025 to the end of June 2026 – focusing on internal efficiencies and excellent customer service before, during and after home matches and other events.
KEY RESPONSIBILITIES:
- Work with senior members of the department to agree and implement the most effective internal systems and processes required to deliver an excellent customer experience for clients
- Responsible for the delivery of all operations associated with Saints Hospitality & Events
- Allocate match tickets in TicketMaster Sport for each booking that is entered into Salesforce CRM
- Administer the fulfilment of tickets, accreditations, car parking and any other valid documentation specific for the event within the agreed delivery time
- Lead on all administrative tasks for the department, to include processing incoming and outgoing post, support with managing incoming calls and liaise with suppliers
- Liaise with the accounts team to reconcile paid bookings & support with the weekly aged debtors meetings
- Work with Marketing and Communications department to deliver any creative requirements for the team, following the agreed internal processes
- Develop close working relationships with our stakeholders to ensure effective communication in an extremely busy working environment
- Lead on all feedback metrics including NPS surveys and debrief meetings following each event with accurate and effective minute taking
The duties and responsibilities outlined above are not exhaustive and the successful applicant may be required to undertake additional duties to meet the needs of the organisation.
THE IDEAL CANDIDATE WILL BE:
- Able to work within a busy working environment
- Self-motivated and have the ability to manage their own workload to meet required deadlines
- Strong organisational and project management skills
- Demonstrate a confident delivery and strong customer communication skills
- Passionate about first-class service delivery for all customers
- Motivated to work towards all deadlines in a timely well-presented manner
- Team spirited
- Professional, courteous and friendly manner
- Excellent verbal and written communication skills
- Ideally hold a UK driving licence and have access to their own vehicle for off-site visits and client away days
- The role requires extended hours on occasion during times of peak activity including evenings and weekends
APPLICATION:
To apply, please complete our application form here: Apply for Industrial Placements 2025
Closing date: Friday 27 December 2024 – please note, the role may close sooner if there is a high volume of applications.
Northampton Saints is an equal opportunities employer and would welcome applications from a fully diverse range of candidates, regardless of age, gender, ethnicity, sexual orientation, faith or disability.
Any CVs, contact details or other personal data shared with Northampton Saints RFC in relation to this position will be processed for recruitment purposes only. We are storing this data in line with our privacy policy, and any information will only be shared internally as required to undertake shortlisting and interviews with those directly connected to the recruitment process. We would like to keep this data until this position is filled. When that period is over, we will delete your data unless we specifically inform you that we will keep it on file for future roles.
To see a copy of our privacy policy or if you have any queries relating to how we manage personal data, please contact [email protected].
