DEPARTMENT: Sales & Events
REPORTS TO: Head of Sales & Events
LOCATION: cinch Stadium at Franklin’s Gardens
CONTRACT TYPE: This is a part time position. We are looking for somebody to work 28 hours per week but have some flexibility over the exact pattern in which these hours are worked.
REMIT:
Responsible for the creation, management and delivery of all systems and process related to the operational delivery of sales & events, focusing on internal efficiencies and excellent customer service before, during and post-game/event.
RESPONSIBILITIES:
- Work with senior members of the department to agree and implement the most effective internal systems and processes required to deliver an excellent customer experience for clients
- Responsible for the delivery of all operations associated with Saints Hospitality & Events
- Allocate match tickets in TicketMaster Sport for each booking that is entered into Salesforce CRM
- Administer the fulfilment of tickets, accreditations, car parking and any other valid documentation specific for the event within the agreed delivery time
- Lead on all administrative tasks for the department, to include processing incoming and out-going post, support with managing incoming calls & liaise with suppliers
- Liaise with the accounts team to reconcile paid bookings & support with the weekly aged debtors meetings
- Work with marcomms to deliver any creative requirements for the team, following the agreed internal processes
- Develop close working relationships with our stakeholders to ensure effective communication in an extremely busy working environment
- Lead on all feedback metrics including NPS surveys and debrief meetings following each event with accurate & effective minute taking
THE SUCCESSFUL CANDIDATE WILL HAVE:
- Strong organisational & project management skills
- Able to work within a busy working environment
- Self-motivated and have the ability to manage their own workload to meet required deadlines
- Demonstrate a confident delivery and strong customer communication skills
- Passionately about first-class service delivery for all customers
- Motivated to work towards all deadlines in a timely well-presented manner
- Team spirited
- Professional, courteous and friendly manner
- Excellent verbal & written communication skills
- Hold a UK driving licence and have access to their own vehicle for off site visits and client away days.
- The role requires extended hours on occasion during times of peak activity including evenings and weekends
APPLICATION:
To apply, please complete our application form here: Application Form
The salary banding for this role is £21,000 to £24,000 (FTE) depending on experience. This will be pro rated accordingly to reflect the part time nature of the role.
Closing date: Friday 3 January 2024 – the role may close sooner if there is a high volume of applications.
Northampton Saints is an equal opportunities employer and would welcome applications from a fully diverse range of candidates, regardless of age, gender, ethnicity, sexual orientation, faith or disability.
Any CVs, contact details or other personal data shared with Northampton Saints RFC in relation to this position will be processed for recruitment purposes only. We are storing this data in line with our privacy policy, and any information will only be shared internally as required to undertake shortlisting and interviews with those directly connected to the recruitment process. We would like to keep this data until this position is filled. When that period is over, we will delete your data unless we specifically inform you that we will keep it on file for future roles.
To see a copy of our privacy policy or if you have any queries relating to how we manage personal data, please contact [email protected].
